Privacy policy

Last updated: 1 March 2026

1. Controller

Aquain
Marco Medri
Ennenmatt 12
6103 Schwarzenberg
Switzerland

Tel. +41 79 255 93 92
E-mail: info@aquain.ch

The person named above is responsible for data processing within the meaning of the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR).

2. General information

The protection of your personal data is important to us. Personal data is any information that can be used to identify you personally.

This privacy policy informs you about what data we collect, how we use it and what rights you have.

3. Collection and processing of personal data

We collect personal data when you:

  • visit our website

  • place an order

  • contact us

The following data may be processed:

  • Name

  • Billing and delivery address

  • E-mail address

  • Phone number

  • Payment information

  • Order data

  • IP address

  • Device and browser information

4. Purpose of processing

Your data is processed for:

  • processing orders

  • payment processing

  • delivery of goods

  • handling enquiries

  • compliance with legal obligations

  • advertising our products via Google Ads

The legal basis for EU customers is Art. 6(1) GDPR (performance of a contract, legal obligation or legitimate interest).

5. Hosting and shop platform

Our online shop is operated via Shopify Inc. Shopify provides the technical infrastructure of the shop and processes data on our behalf.

Further information:
https://www.shopify.com/legal/privacy

6. Payment service providers

For payment processing, payment data is transmitted to the payment provider chosen in each case (e.g. credit card providers, PayPal, Shopify Payments or other payment methods offered at checkout).

Processing takes place exclusively for payment processing.

7. Google Ads

We use Google Ads to advertise our products. If you reach our website via a Google ad, Google may set cookies to measure the effectiveness of the ad.

Further information:
https://policies.google.com/privacy

8. Disclosure of data

Your personal data is only passed on if this is necessary for the performance of the contract or if we are legally obliged to do so, in particular to:

  • payment service providers

  • shipping companies

  • IT and hosting service providers

No further disclosure takes place.

9. Storage period

We only store personal data for as long as is necessary to fulfil contractual and legal obligations.

10. Your rights

You have the right to:

  • information about stored data

  • rectification of incorrect data

  • erasure of your data

  • restriction of processing

  • data portability

  • withdrawal of consent given

EU customers also have the right to lodge a complaint with a competent data protection supervisory authority.

11. Data security

We use technical and organisational security measures to protect your data against manipulation, loss or unauthorised access.

12. Changes

We reserve the right to adapt this privacy policy if necessary. The version published on this website applies in each case.

13. Contact

If you have any questions about data protection or about exercising your rights, please contact us at:

E-mail: info@aquain.ch
Address: Ennenmatt 12, 6103 Schwarzenberg, Switzerland